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Our Terms & Conditions

Below are Lothlorien Winery's terms and conditions. These are here to serve both you and us, the public as a whole, and to allow us to fulfill our legal obligations as a responsible online liquor retailer.

 

The Legalities

It's illegal for us to sell liquor to anyone under the age of 18. It's also illegal for you to buy liquor if you're under the age of 18. It is illegal for you to falsify your details if you are under the age of 18 in order to buy liquor from us. By submitting an order on our website and agreeing to the Terms & Conditions you are confirming that you are over the age of 18 and legally allowed to buy liquor. Lothlorien Winery operates under Liquor Licence number 007/OFF/2639/2013. We encourage the moderate consumption of alcohol. 

Please be safe and enjoy responsibly.

 

Prices & Currency

All of the prices on our website are inclusive of GST and are quoted in New Zealand dollars.

 

Delivery & Freight

Lothlorien Winery delivers to your door anywhere in New Zealand using NZ Couriers as our preferred courier. In some situations a third party will complete the final stage of delivery (e.g. postal service for RD addresses). We cannot ship to P.O. Boxes.

NZ Couriers will require a signature upon delivery. If your order contains wine or liqueur, the person signing must be at least 18 years of age and legally allowed to buy liquor. If no legally eligible person is there to receive the parcel they will leave a calling card for you to make alternative delivery arrangements.

Our delivery charges are as follows:

Nationwide within New Zealand – NZ$10

We work hard to get your goods to you as quickly as possible.
If you need your goods by a specific date please contact us.

 

Target delivery times are:

North Island within 3 (three) business days
South Island within 5 (five) business days
Rural deliveries, Waiheke Island, Great Barrier Island and Stewart Island, add (2–3) two to three business days.

 

Payment Options

We accept Visa and Mastercard credit cards.
We also accept direct credit/bank transfer and cheque payments. Please contact us if you wish to pay by this method.

The name that will appear on your credit card statement will be Lothlorien Winery Limited.

 

Returns & Refunds Policy

If it’s broken or damaged in transit we’ll replace it or give you all your money back. Please let us know within 48 hours of delivery and please do not sign for broken or damaged goods. If you’re disappointed with the goods or think a wine is corked, contact us to return it and we’ll replace it or give you your money back. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. 

If you have any problems at all please contact us and we'll help sort the matter.

Please note that goods are insured up to the point of delivery. We are not insured for damaged or stolen goods after this point.



Out of Stock

In the unlikely event we're out of stock of a product you've bought we'll let you know as soon as possible. You can decide whether you want your money back on that product, a replacement or wait until it's back in stock and we'll ship the whole lot together. 

If you have any issues or questions, please contact us.



Privacy & Security

Entering personal details into a form on the internet worries most people, naturally, so we take the privacy and security of your details very seriously. We will not sell or distribute any details you submit to our website to third parties. We will not use any details you submit to our website for any purposes other than: fulfilling your online order, responding to your queries, or contacting you from time to time if you opt in to our mailing list or membership program.

Because your credit card details are the most sensitive data of all, we use the secure payment gateway provided by BNZ eGate. This service is hosted entirely outside our website, so only BNZ eGate sees your credit card details and they are not stored anywhere once your payment transaction is approved. BNZ eGate also offers the additional security of Verified By Visa and Mastercard Securecode to those cardholders who are enrolled. 

All other details you type into our website are transmitted using SSL/TLS. You will notice the letters “https” at the beginning of the url for our page where you type your personal details. This means that your browser will encrypt the information you type before sending to our website so it cannot be intercepted by anyone else.

Lothlorien Winery takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website http://www.lothlorienwinery.co.nz, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To receive specific information from us such as a whitepaper or code sample
  • To sign up for a mailing list or the Cellar Door Club
  • To correspond with us
  • Or any other such activity that we deem necessary

Lothlorien Winery does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from anyone under the age of 18.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Lothlorien Winery owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Lothlorien Winery may share this information with its business partners for the specific purpose of a promotion or service offering.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Lothlorien Winery site if you do so.

How is personally identifiable information safeguarded?

Lothlorien Winery utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Lothlorien Winery web site may contain links to other internet web sites. Lothlorien Winery neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Lothlorien Winery web sites.

How to opt out of correspondence

Based on the information a user has provided, Lothlorien Winery may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

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